LostNavJapan ("the Service") provides lost item recovery support, communication assistance, and shipping coordination services. This Privacy Policy explains how we collect, use, and manage personal information.
We collect only the minimum information necessary to provide our services.
We may collect the following information when you use the Service.
When shipping is required, we may collect:
Payments are processed through Stripe. The Service does not store or retain credit card numbers or other payment details.
For payment confirmation purposes, we may access limited information available through Stripe, including:
This information is not stored in our own database.
For service improvement and fraud prevention, we may automatically collect:
Collected information may be used for the following purposes:
The Service may use generative AI technologies for multilingual chat support and translation assistance.
Chat contents and inquiry details may be transmitted to external AI service providers for translation and response generation purposes.
However, we strive to minimize the amount of personal information transmitted.
Users are advised not to input unnecessary sensitive or confidential information.
We do not provide personal information to third parties except in the following cases:
We implement reasonable security measures to prevent unauthorized access, leakage, alteration, or loss of personal information.
Collected information will be deleted or anonymized after the purpose of use has been fulfilled or after the legally required retention period has expired.
The Service may use cookies for functionality improvement and analytics purposes.
Users may disable cookies through browser settings; however, some features of the Service may not function properly.
Minors should obtain consent from a parent or legal guardian when necessary before using the Service.
This Privacy Policy may be updated when necessary.
Changes become effective upon publication on the Service.
For inquiries regarding personal information handling, please contact us through the Service's contact page.