Available 24/7 Across Japan

Lost Your Item in Japan?

Report in 5 minutes — our team is already on it.

Losing something in an unfamiliar country is stressful.
Our team works on your behalf,
contacting facilities, tracking your item and handling arrangements,
so you don't have to figure it out alone.

No Japanese needed — we handle communication for you.

Start Now →
Why Experience Matters
01
Wrong First Step = Wasted Time We contact the right lost & found office from the start — no wrong turns, no wasted time on your end.
02
Every Service Has Its Own Lost & Found Process Every service has different procedures and contact points.
Knowing where to start makes all the difference.
03
Items Get Transferred We move quickly to retrieve your item before it's transferred — or negotiate with the office to hold it.
04
Items Aren't Held Forever Unclaimed items are eventually disposed of. We work within deadlines to help prevent permanent loss.
Based on Official Japanese Procedures
Multilingual Online Chat Support
We Begin Searching Within Minutes
Available Across Japan

Are You in This Situation?

Having No Idea
Where To Start.

The sooner you reach out, the faster recovery can begin.

Situation 01

Not sure who has your item — or where to contact them?
We know how the system works.

Situation 02

Most inquiries require Japanese communication — and getting the details across on your own is harder than it sounds.

Situation 03

You might not be able to board your flight
or return home without what you lost.

↓   The sooner you report, the more we can do

How It Works

The Difference
Starts Here.

Answer a few quick questions, and we immediately begin locating the right lost & found office.

1

Choose What You Lost

Passport, wallet, phone, bag, or another item — we handle all categories.

2

Choose Where You Lost It

Train, taxi, restaurant, hotel, street — each has a different facility responsible, with its own process and deadline.

3

Choose When It Happened

Timing affects where your item is currently stored — and how quickly it needs to be claimed.

4

Tell Us About Your Situation

Tell us about your situation so we can prioritize the fastest and most effective recovery approach.

Common Recovery Outcomes

What Becomes Possible
When Experts Handle It.

1–2 hours wasted searching for the right office
→
The right facility is contacted immediately — recovery efforts begin without delay.
Going to the wrong facility's lost & found
→
No wasted trips — the correct office, contacted directly.
Unable to explain the situation in Japanese
→
Language is never a barrier — staff clearly understand the situation.
Missing the collection deadline
→
Critical deadlines aren't missed — items don't get disposed of.
No idea what to do after leaving Japan
→
Distance isn't a barrier
recovery is still possible from home.

Language barrier

No Japanese? No problem.

01

We Handle Communication for You

Everything is already in place — the contacts, the language, and the procedures. All you need to do is report your item.

02

We Contact the Right Office Directly

Different offices, different contacts. We know who to call and what to say — wherever your item may be.

03

Nothing Lost in Translation

From the first inquiry to the final arrangements — every detail is handled clearly and accurately for you.

Pricing

Start Small.
Pay Only When Needed.

You only pay for the services your case actually requires.

To Begin
Search Fee
10 USD

per case · one-time

Pay once to start. We continue searching for up to 7 days after your case begins.

  • 7-day search
  • Real-time updates via multilingual online chat
When Recovery Is Confirmed
Recovery Support Fee
50 USD

One-time fee

Charged only when your item is successfully located or when recovery support is requested.

  • One-time fee per case
  • No charge if the item is not found
If Shipping Needed
Domestic Shipping Fee
From 15 USD

When Necessary

For cases where we retrieve the item on your behalf, or ship it to an address within Japan.

  • Charged when domestic shipping is arranged
  • Rates vary depending on package size and delivery distance
If Shipping Needed
International Shipping Fee
From 25 USD

When Necessary

For cases where your item needs to be shipped back to your home country.

  • Charged when international shipping is arranged
  • Rates vary depending on package weight, destination country, and shipping method.
  • All prices are exclusive of Japanese Consumption Tax (JCT) at 10%.
  • International shipments may be subject to customs duties and import taxes depending on the destination country.

Already left Japan?

You May Still Be Able to Recover It.

Already back home? We handle the search and shipping for you.

  • We contact lost & found offices directly
  • Many facilities do not offer international shipping — we handle the entire process
  • Start a case from anywhere in the world
Reclaim Your Item From Japan →

Typical Steps

Step 1 We contact the lost & found office directly for you
Step 2 Confirmation of item status
Step 3 International shipping arranged if found

Report in 5 Minutes.
Give Your Item the Best Chance of Recovery.

It only takes 5 minutes to begin — with the right recovery steps already in place.

Start Your Recovery Now →